# Backups and Account Resets

## **Website Backups**

If you need a backup of your site from within the last few days, please [request a backup here](/content/accounts/submitticket.php?step=2&deptid=1/index.html).

## **Account Resets**

Sometimes you mess something up and just want to start over fresh.  If you accidentally delete folders or files outside of the public_html folder your site may stop working.

[Request an account reset here](/content/accounts/submitticket.php?step=2&deptid=1/index.html).

## Your Top 10 Problems Solved!

### That Didn’t Work?

If these troubleshooting tips didn’t solve your problem or answer your question, [open a support ticket](/content/accounts/submitticket.php?step=2&deptid=1/index.html).