# FTP, SFTP and SSH Information

NOTE: FTP is not recommended. Please use SFTP.

## **SFTP**

We recommend the FTP tool [Cyberduck.io](http://cyberduck.io/) to connect with SFTP.

Connect with the following information:

- Server: Your IP Address
- Username: Username from welcome setup email
- Password: Password from welcome setup email
- Port: 18765

Make sure you upload files inside of the **public_html folder**.

## **SSH**

To SSH into your account you must also connect via port 18765. Simply copy and paste the following and change for your username and domain name.

`ssh username@primarydomain.com -p 18765`

You will then be prompted to enter in your password.

## Your Top 10 Problems Solved!

### That Didn’t Work?

If these troubleshooting tips didn’t solve your problem or answer your question, [open a support ticket](/content/accounts/submitticket.php?step=2&deptid=1/index.html).