# My New Site Doesn’t Load!

### **If You Purchased Domain Name with Us**

When you purchase a new domain name and hosting account together with us it can take a couple of hours (1-2 usually, 48 max) for you to be able to access your new site. This has to do with your DNS taking effect.

You can double check the DNS settings for your domain in the [Domains section](/content/accounts/clientarea.php?action=domains/index.html) of your account.  The proper DNS settings were sent in the original Account Setup and Login email.

### **If You Purchased Domain Name Somewhere Else**

If you purchased a domain name elsewhere and have a hosting account with us, you have to update the DNS Settings for the domain name before your new site will load. You should have the correct DNS from your Account Setup and Login email.

### **Either way**

Try to [clear your browser cache](http://www.refreshyourcache.com/en/home/) and [flush your local DNS cache](https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache) if you cannot connect after a little while of waiting.

### **If That Doesn’t Work**

Please ping the following ( [here are some instructions for help](https://www.siteground.com/kb/how_to_perform_ping_checks_in_windows_linux_and_mac_os/)):

`ping yourdomain.com
traceroute yourdomain.com`

If the ping fails, please [send us the results along with your IP address](/content/accounts/submitticket.php?step=2&deptid=1/index.html).

## Your Top 10 Problems Solved!

### That Didn’t Work?

If these troubleshooting tips didn’t solve your problem or answer your question, [open a support ticket](/content/accounts/submitticket.php?step=2&deptid=1/index.html).