# Upgrades, Downgrades, Cancellations and Requests

## **Upgrades and Downgrades**

It is possible to upgrade or downgrade your hosting plans:

1. Go to your [My Hosting page](/content/accounts/clientarea.php?action=products/index.html)
2. Click on View Details for the plan you want to change
3. Then click Management Actions > Upgrade/Downgrade
4. Select your New Plan

If you do not see an upgrade option it means one is not available for your account.

## **To Cancel Hosting**

1. Go to [Your Hosting](/content/accounts/clientarea.php?action=products/index.html)
2. Click on View Details for the account
3. Go to Management Actions > Request Cancellation

If you cancel your hosting account within 7 days, you can [request a refund](/content/accounts/submitticket.php?step=2&deptid=2/index.html) for the full amount you paid.

NOTE: If you paid with PayPal, please make sure to [cancel any recurring payments](https://www.wikihow.com/Cancel-a-Recurring-Payment-in-PayPal) that are setup as these may continue to run after cancelling your plan.

## **To Cancel a Domain Name**

If you want to cancel a domain name, you have 24 hours. After that we are not able to offer refunds for domain names due to restrictions on us. To request a domain name cancellation, please [open a support ticket](/content/accounts/submitticket.php?step=2&deptid=1/index.html).

After that you can simply choose to not renew the domain after a year.

## Your Top 10 Problems Solved!

### That Didn’t Work?

If these troubleshooting tips didn’t solve your problem or answer your question, [open a support ticket](/content/accounts/submitticket.php?step=2&deptid=1/index.html).